Toolbox GH
This case study highlights a successful handyman-client interaction in Ghana. Most handymen face challenges acquiring new clients. By leveraging a mobile platform, both parties agreed on a transparent quote and efficiently completed the required project. Both parties receive reviews and feedback based on their professionalism and quality of work, boosting their business. The study emphasizes the importance of digital presence, transparency, and multi-skilled handymen in securing clients and fostering business growth.
Role
Date
Tools
The Problem
Ama; the client had difficulty finding a trustworthy handyman who could complete various repair tasks without hiring multiple specialists. Her main concerns were cost, quality of work, and timely completion.
Kwame; the handyman, on the other hand, found it challenging to connect with clients beyond his usual referrals and needed a better way to showcase his expertise.
Solution
Kwame and Ama connected through a mobile platform designed for skilled workers and homeowners. Ama discovered Kwame’s profile, which featured customer reviews, project photos, and transparent pricing. She contacted him through the platform, and they scheduled a site visit.
Kwame assessed the work and provided a detailed breakdown of tasks, estimated timeframes, and a fair quote. To build trust, he also shared references from past clients. Ama appreciated the transparency and professionalism and decided to hire him.
Key Implementation
Planning & Agreement
Kwame and Ama agreed on a service plan through the mobile platform, outlining work scope, payment terms, and timelines
Execution
Kwame efficiently handled plumbing repairs, fixed electrical issues, and restored wooden fixtures using quality materials
Communication
He provided updates throughout the project, ensuring Ama was satisfied with each completed task.
Final Inspection & Payment
Upon completion, Ama inspected the work and, satisfied with the results, completed the payment through the platform.
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